# SLA

## Get SLA information

`GET /rest/servicedeskapi/request/{issueIdOrKey}/sla`

This method returns all the SLA records on a customer request.

* A customer request can have zero or more SLAs. Each SLA can have recordings for zero or more "completed cycles" and zero or 1 "ongoing cycle". 
* Each cycle includes information on when it started and stopped, and whether it breached the SLA goal.

{% code fullWidth="true" %}

```go
package main

import (
	"context"
	"github.com/ctreminiom/go-atlassian/jira/sm"
	"log"
	"os"
)

func main() {

	var (
		host  = os.Getenv("HOST")
		mail  = os.Getenv("MAIL")
		token = os.Getenv("TOKEN")
	)

	atlassian, err := sm.New(nil, host)
	if err != nil {
		return
	}

	atlassian.Auth.SetBasicAuth(mail, token)
	atlassian.Auth.SetUserAgent("curl/7.54.0")

	var (
		issueKeyOrID = "DESK-3"
		start        = 0
		limit        = 50
	)

	slas, response, err := atlassian.Request.SLA.Gets(context.Background(), issueKeyOrID, start, limit)
	if err != nil {
		log.Fatal(err)
	}

	log.Println("Response HTTP Code", response.Code)
	log.Println("HTTP Endpoint Used", response.Endpoint)

	for _, sla := range slas.Values {
		log.Println(sla)
	}
}
```

{% endcode %}

## Get SLA information by id

`GET /rest/servicedeskapi/request/{issueIdOrKey}/sla/{slaMetricId}`

This method returns the details for an SLA on a customer request.

{% code fullWidth="true" %}

```go
package main

import (
	"context"
	"github.com/ctreminiom/go-atlassian/jira/sm"
	"log"
	"os"
)

func main() {

	var (
		host  = os.Getenv("HOST")
		mail  = os.Getenv("MAIL")
		token = os.Getenv("TOKEN")
	)

	atlassian, err := sm.New(nil, host)
	if err != nil {
		return
	}

	atlassian.Auth.SetBasicAuth(mail, token)
	atlassian.Auth.SetUserAgent("curl/7.54.0")

	var (
		issueKeyOrID = "DESK-3"
		slaMetricID  = 1
	)

	sla, response, err := atlassian.Request.SLA.Get(context.Background(), issueKeyOrID, slaMetricID)
	if err != nil {
		log.Fatal(err)
	}

	log.Println("Response HTTP Code", response.Code)
	log.Println("HTTP Endpoint Used", response.Endpoint)
	log.Println("SLA ID", sla.ID)
	log.Println("SLA Name", sla.Name)
}
```

{% endcode %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.go-atlassian.io/jira-service-management/request/sla.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.