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Queue
GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue
This method returns the queues in a service desk. To include a customer request count for each queue (in the
issueCount
field) in the response, set the query parameter includeCount
to true (its default is false).package main
import (
"context"
"github.com/ctreminiom/go-atlassian/jira/sm"
"log"
"os"
)
func main() {
var (
host = os.Getenv("HOST")
mail = os.Getenv("MAIL")
token = os.Getenv("TOKEN")
)
atlassian, err := sm.New(nil, host)
if err != nil {
return
}
atlassian.Auth.SetBasicAuth(mail, token)
atlassian.Auth.SetUserAgent("curl/7.54.0")
var (
serviceDeskID = 1
includeCount bool = true
start, limit int = 0, 50
)
queues, _, err := atlassian.ServiceDesk.Queue.Gets(context.Background(), serviceDeskID, includeCount, start, limit)
if err != nil {
log.Fatal(err)
}
for pos, queue := range queues.Values {
log.Println("------------------------------------")
log.Printf("Queue ID #%v: %v", pos+1, queue.ID)
log.Printf("Queue Name #%v: %v", pos+1, queue.Name)
log.Printf("Queue JQL #%v: %v", pos+1, queue.Jql)
log.Printf("Queue Issue Count #%v: %v", pos+1, queue.IssueCount)
log.Printf("Queue Fields #%v: %v", pos+1, queue.Fields)
log.Println("------------------------------------")
}
}
GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}
This method returns a specific queues in a service desk. To include a customer request count for the queue (in the
issueCount
field) in the response, set the query parameter includeCount
to true (its default is false).package main
import (
"context"
"github.com/ctreminiom/go-atlassian/jira/sm"
"log"
"os"
)
func main() {
var (
host = os.Getenv("HOST")
mail = os.Getenv("MAIL")
token = os.Getenv("TOKEN")
)
atlassian, err := sm.New(nil, host)
if err != nil {
return
}
atlassian.Auth.SetBasicAuth(mail, token)
atlassian.Auth.SetUserAgent("curl/7.54.0")
var (
serviceDeskID = 1
queueID = 1
includeCount bool = true
)
queue, _, err := atlassian.ServiceDesk.Queue.Get(context.Background(), serviceDeskID, queueID, includeCount)
if err != nil {
log.Fatal(err)
}
log.Println("------------------------------------")
log.Printf("Queue ID: %v", queue.ID)
log.Printf("Queue Name: %v", queue.Name)
log.Printf("Queue JQL: %v", queue.Jql)
log.Printf("Queue Issue Count: %v", queue.IssueCount)
log.Printf("Queue Fields: %v", queue.Fields)
log.Println("------------------------------------")
}
GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue
This method returns the customer requests in a queue. Only fields that the queue is configured to show are returned. For example, if a queue is configured to show description and due date, then only those two fields are returned for each customer request in the queue.
package main
import (
"context"
"fmt"
"github.com/ctreminiom/go-atlassian/jira/sm"
"log"
"os"
)
func main() {
var (
host = os.Getenv("HOST")
mail = os.Getenv("MAIL")
token = os.Getenv("TOKEN")
)
atlassian, err := sm.New(nil, host)
if err != nil {
return
}
atlassian.Auth.SetBasicAuth(mail, token)
atlassian.Auth.SetUserAgent("curl/7.54.0")
var (
serviceDeskID = 1
queueID = 1
start, limit = 0, 50
)
issues, _, err := atlassian.ServiceDesk.Queue.Issues(context.Background(), serviceDeskID, queueID, start, limit)
if err != nil {
log.Fatal(err)
}
for _, issue := range issues.Values {
fmt.Println(issue)
}
}
Last modified 4mo ago