🚮Create Jira ITSM Request

In this article, I would be showing you how to create a Service Management customer request with custom-fields.

Step 1: Set up the project

1. Create a new directory for your project.

2. Open a terminal and navigate to the project directory.

3. Initialize a new Go module using the following command:

go mod init <module-name>

Step 2: Install the "go-atlassian" library

In the terminal, run the following command to install the "go-atlassian" library:

go get -v github.com/ctreminiom/go-atlassian

Step 3: Import the necessary packages

1. Create a new Go file (e.g., main.go) in your project directory.

2. Open the file and import the required packages:

package main

import (
	"fmt"
	"github.com/ctreminiom/go-atlassian/jira/sm"
	"github.com/ctreminiom/go-atlassian/pkg/infra/models"
)

Step 4: Authenticate with Jira

In the main function, create a new Jira client and authenticate using your Jira URL, username, and API token:

func main() {

	jiraHost := "https://<_jira_instance_>.atlassian.net"
	mailAddress := "<your_mail>"
	apiToken := "<your_api_token>"

	client, err := sm.New(nil, jiraHost)
	if err != nil {
		log.Fatal(err)
	}

	client.Auth.SetBasicAuth(mailAddress, apiToken)
}

Step 5: Create an ITSM customer request with custom fields

Define the fields you want to set:

payload := &models.CreateCustomerRequestPayloadScheme{
	Channel:             "",
	Form:                nil,
	IsAdfRequest:        false,
	RaiseOnBehalfOf:     "",
	RequestFieldValues:  nil,
	RequestParticipants: nil,
	RequestTypeID:       "10",
	ServiceDeskID:       "1",
}

if err := payload.AddCustomField("summary", "Summary Sample"); err != nil {
	log.Fatal(err)
}

if err := payload.DateCustomField("duedate", time.Now()); err != nil {
	log.Fatal(err)
}

if err := payload.Components([]string{"Intranet"}); err != nil {
	log.Fatal(err)
}

if err := payload.AddCustomField("labels", []string{"label-00", "label-01"}); err != nil {
	log.Fatal(err)
}

A list of the fields required by a customer request type can be obtained using the sm.RequestType.Fields method.

• Create a new issue using the Create method and set the custom fields:

ticket, response, err := atlassian.Request.Create(context.Background(), payload, form)
if err != nil {
	log.Fatal(err)
}

Step 6: Run the program

1. Save the main.go file.

2. In the terminal, navigate to your project directory.

3. Execute the following command to run the program:

go run main.go

This will create a new ITSM customer request in Jira with the specified custom field values.