# Service Desk

## Get service desks

`GET /rest/servicedeskapi/servicedesk`

This method returns all the service desks in the Jira Service Management instance that the user has permission to access. Use this method where you need a list of service desks or need to locate a service desk by name or keyword.

{% code fullWidth="true" %}

```go
package main

import (
	"context"
	"github.com/ctreminiom/go-atlassian/jira/sm"
	"log"
	"os"
)

func main() {

	var (
		host  = os.Getenv("HOST")
		mail  = os.Getenv("MAIL")
		token = os.Getenv("TOKEN")
	)

	atlassian, err := sm.New(nil, host)
	if err != nil {
		return
	}

	atlassian.Auth.SetBasicAuth(mail, token)
	atlassian.Auth.SetUserAgent("curl/7.54.0")

	var (
		start = 0
		limit = 50
	)

	serviceDesks, response, err := atlassian.ServiceDesk.Gets(context.Background(), start, limit)
	if err != nil {
		log.Fatal(err)
	}

	log.Println("Response HTTP Code", response.Code)
	log.Println("HTTP Endpoint Used", response.Endpoint)

	for _, serviceDesk := range serviceDesks.Values {
		log.Println(serviceDesk.ID, serviceDesk.ProjectName, serviceDesk.ProjectKey)
	}
}
```

{% endcode %}

## Get service desk by id

`GET /rest/servicedeskapi/servicedesk/{serviceDeskId}`

This method returns a service desk. Use this method to get service desk details whenever your application component is passed a service desk ID but needs to display other service desk details.

{% code fullWidth="true" %}

```go
package main

import (
	"context"
	"github.com/ctreminiom/go-atlassian/jira/sm"
	"log"
	"os"
)

func main() {

	var (
		host  = os.Getenv("HOST")
		mail  = os.Getenv("MAIL")
		token = os.Getenv("TOKEN")
	)

	atlassian, err := sm.New(nil, host)
	if err != nil {
		return
	}

	atlassian.Auth.SetBasicAuth(mail, token)
	atlassian.Auth.SetUserAgent("curl/7.54.0")

	var (
		serviceDeskProjectID = 1
	)

	serviceDesk, response, err := atlassian.ServiceDesk.Get(context.Background(), serviceDeskProjectID)

	if err != nil {
		log.Fatal(err)
	}

	log.Println("Response HTTP Code", response.Code)
	log.Println("HTTP Endpoint Used", response.Endpoint)
	log.Println(serviceDesk.ID, serviceDesk.ProjectName, serviceDesk.ProjectKey)
}
```

{% endcode %}

## Attach temporary file

`POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile`

This method adds one or more temporary attachments to a service desk, which can then be permanently attached to a customer request using [servicedeskapi/request/{issueIdOrKey}/attachment](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-attachtemporaryfile-post).

{% code fullWidth="true" %}

```go
package main

import (
	"context"
	"github.com/ctreminiom/go-atlassian/jira/sm"
	"log"
	"os"
	"path/filepath"
)

func main() {
	var (
		host  = os.Getenv("HOST")
		mail  = os.Getenv("MAIL")
		token = os.Getenv("TOKEN")
	)

	atlassian, err := sm.New(nil, host)
	if err != nil {
		return
	}
	atlassian.Auth.SetBasicAuth(mail, token)
	atlassian.Auth.SetUserAgent("curl/7.54.0")

	var (
		serviceDeskProjectID = 1
		filePath             = "jira/sm/mocks/image.png"
	)

	absolutePath, err := filepath.Abs(filePath)
	if err != nil {
		return
	}

	reader, err := os.Open(absolutePath)
	if err != nil {
		log.Fatal(err)
	}
	defer reader.Close()

	attachments, response, err := atlassian.ServiceDesk.Attach(context.Background(), serviceDeskProjectID, filePath, reader)
	if err != nil {
		log.Fatal(err)
	}

	log.Println("Response HTTP Code", response.Code)
	log.Println("HTTP Endpoint Used", response.Endpoint)

	for _, attachment := range attachments.TemporaryAttachments {
		log.Println(attachment.FileName, attachment.TemporaryAttachmentID)
	}
}
```

{% endcode %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.go-atlassian.io/jira-service-management/request/service-desk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.