Get customer requests

GET /rest/servicedeskapi/request

This method returns all customer requests for the user executing the query.

package main

import (
	"context"
	"encoding/json"
	"github.com/ctreminiom/go-atlassian/jira/sm"
	"github.com/ctreminiom/go-atlassian/pkg/infra/models"
	"log"
	"os"
)

func main() {

	var (
		host  = os.Getenv("HOST")
		mail  = os.Getenv("MAIL")
		token = os.Getenv("TOKEN")
	)

	atlassian, err := sm.New(nil, host)
	if err != nil {
		return
	}

	atlassian.Auth.SetBasicAuth(mail, token)
	atlassian.Auth.SetUserAgent("curl/7.54.0")

	options := &models.ServiceRequestOptionScheme{
		SearchTerm:        "",
		RequestOwnerships: []string{"OWNED_REQUESTS"},
		RequestStatus:     "ALL_REQUESTS",
		ApprovalStatus:    "",
		OrganizationID:    0,
		ServiceDeskID:     0,
		RequestTypeID:     0,
		Expand:            []string{"serviceDesk", "requestType", "status", "action"},
	}

	customerRequests, response, err := atlassian.Request.Gets(context.Background(), options, 0, 50)
	if err != nil {
		if response != nil {
			log.Println("Response HTTP Response", response.Bytes.String())
			log.Println("HTTP Endpoint Used", response.Endpoint)
		}
		log.Fatal(err)
	}

	log.Println("Response HTTP Code", response.Code)
	log.Println("HTTP Endpoint Used", response.Endpoint)

	for _, customRequest := range customerRequests.Values {

		dataAsJson, err := json.MarshalIndent(customRequest, "", "\t")
		if err != nil {
			log.Fatal(err)
		}

		log.Println(string(dataAsJson))
	}
}

Get customer request by id or key

GET /rest/servicedeskapi/request/{issueIdOrKey}

This method returns a customer request.

Subscribe

PUT /rest/servicedeskapi/request/{issueIdOrKey}/notification

This method subscribes the user to receiving notifications from a customer request.

Unsubscribe

DELETE /rest/servicedeskapi/request/{issueIdOrKey}/notification

This method unsubscribes the user from notifications from a customer request.

Get customer transitions

GET /rest/servicedeskapi/request/{issueIdOrKey}/transition

This method returns a list of transitions, the workflow processes that moves a customer request from one status to another, that the user can perform on a request.

• Use this method to provide a user with a list if the actions they can take on a customer request.

Perform customer transition

POST /rest/servicedeskapi/request/{issueIdOrKey}/transition

This method performs a customer transition for a given request and transition. An optional comment can be included to provide a reason for the transition.

Create Customer Request

POST /rest/servicedeskapi/request

This method creates a customer request at a service desk.

• The payload must include the service desk and customer request type, as well as any fields that are required for the request type.

• A list of the fields required by a customer request type can be obtained using the sm.RequestType.Fields method.